The CSM manages client accounts independently, serving as the primary contact point for project execution and relationship management. The role balances strategic thinking and hands-on project delivery.

Client Relationship Management

• Serve as the primary contact for assigned clients, building strong and trustworthy relationships. 
• Understand clients’ brand, business objectives, and marketing strategies. 
• Provide strategic counsel and proactively offer solutions to meet client needs and KPIs. 
• Ensure timely and effective communication between clients and internal teams.

• Campaign Management (ATL & BTL)

• Lead and oversee the execution of ATL campaigns, BTL campaigns

• Manage BTL activities such as on-ground activations, events, in-store promotions, and POSM development

• Collaborate with creative, media, digital, and production teams to ensure consistency and quality

• Monitor campaign performance, prepare post-campaign reports, and provide insights for improvement

• Develop and manage project timelines, budgets, and resource allocation

• Ensure all campaigns are delivered on time, within scope, and within budget

• Track progress, troubleshoot issues, and escalate risks where necessary

• Identify opportunities for account growth and present value-added proposals

• Continuously measure and improve client satisfaction through feedback and service excellence

• Prepare and lead quarterly business reviews and strategy sessions with clients

• Mentor and guide junior account executives and coordinators

• Foster a collaborative and high-performance work environment

• Bachelor’s degree in Marketing, Communications, Business, or related field.

• 4–6 years of experience in client service or account management in an advertising or marketing agency.

• Strong experience in managing both ATL and BTL campaigns.

• Excellent client servicing, communication, and negotiation skills.

• Strong project management skills with a detail-oriented mindset.

• Ability to multitask in a fast-paced environment and manage multiple stakeholders.

• Proficient in Microsoft Office Suite; knowledge of campaign management and reporting tools is a plus.

• A growth mindset with a passion for marketing, brand building, and customer excellence.

Additional Notes:

Key Performance Indicators (KPIs):

• Client retention and satisfaction score (NPS or equivalent)
• Timely and quality execution of campaigns
• Achievement of campaign KPIs and ROI
• Revenue growth and upsell success within existing accounts
• Team collaboration and performance feedback

Interested candidates are encouraged to submit their CV, portfolio, and experiences to hr@demoq.com.kh or sokdalinphen@demoq.com.kh.